Shipping
Orders received before 2pm are processed same day (subject to availability).
UK orders are shipped first class by Royal Mail, the charge for this is £2.00.
For UK orders over £30 we recommend the use of Royal mail Special Delivery, the charge for this is £4.50.
Discrete
All orders are sent in plain packing, with a return label on the reverse, our name being abbreviated to
"Pi Shop".
International Shipping
International orders are shipped by Royal Mail using international signed-for delivery, the charge for this is £6.00
Order Status
You can check your order(s) status by going in to your account management area
and selecting 'Order History' this will display a list of all your recent orders.
Definitions
- Received: Your order has been received by use and is in the processing
queue.
- Processing: Your order is being picked, packed and checked.
- Delivered: Your order has been shipped.
- Awaiting Payment: Please Send your Cheque or call with your Credit Card Info.
- Cancelled: If after 14days you have not made payment order will be cancelled OR customer has cancelled order
Delivery
To estimate the overall time from ordering to getting your order use this formula:
Availability + Delivery = Yay its here!
Pricing
See above for pricing information.
Availability
We endeavour to maintain a reasonable level of stock of popular items, but with
such a wide range of products it is impractical to have every item in stock
100% of the time. If what you want is not available please contact us, as most
items can be with you in less than 7 days.
Returns
Due to the nature of these products, returns can only be accepted for faulty
or damaged items, once opened (see below). Please contact us BEFORE returning items; you will be issued with
a return reference number.
Total Satisfaction Guarantee
If for any reason you are not 100% satisfied with your purchase, you may return
it, up-to 14-days from receipt, providing the individual packaging remain SEALED.
Your statutory rights are not affected.
The UK distance selling regulations state that orders can be cancelled up to
7 working days from the day after receipt. All cancelled orders will receive
a refund within 30 days. Customers should return goods at their own cost. Otherwise
we may deduct the cost of recovering the goods from any refund.
Please contact us for a returns reference number when returning any item to
us.
returns@pierceitshop.co.uk |
